Facebook shuts down personal assistant service M

Facebook is shutting down M but keeping its

Facebook is shutting down M but keeping its"M Suggestions feature. Facebook

While the virtual assistant is going, Facebook will keep the M Suggestions feature which appears in Messenger chats and suggests replies and actions based on the conversation you are having.

The few people that used M will be disappointed, because Facebook is now shutting it down.

Finally, the company has said in a statement to The Verge that the whole human-supervised project was an experiment from the beginning and that it now plans to relocate the personnel who worked at the back-end of M to other posts inside the company. The assistant digital assistant essentially stayed out of sight and watched the conversations users would have and then insert suggestions when it found something relevant.

A spokesperson declined to explain specifically why M was being killed off, how many human handlers it had, and how much money was blown on research and development for the project. Moreover, the personal assistant was made available to more or less 2,000 people residing in California.

M was first introduced in August 2015, in what was called a response to Apple's Siri, Microsoft's Cortona, Amazon's Alexa, and Google Assistant. Contractors who have been working on this side will be offered another job at the company. Facebook told The Verge it is "very pleased" with the performance of M suggestions.

If you were a user of the M virtual assistant, it will live on for them - sort of.

The company has rolled out this tool in March this year, but at that time a Facebook user or a Facebook friend was required to help the victim.

This was long before the virtual assistant became such a huge deal and Facebook operated the system differently. There were warning sirens going off in April past year when it emerged that when M faced questions it couldn't understand, it would fall back to a team of humans to answer the queries. The human-enhanced components exist independently of M's presence inside Facebook Messenger. Share your views with us in the comments section below.

Latest News