The coffee chain said it will shut more than 8,000 stores in the U.S. on the afternoon of 29 May to carry out training "geared towards preventing discrimination". Schultz said when the manager called 911, she likely thought the police would come to her location in Center City in Philadelphia and talk to the two men about why they were there.
Melissa DePino, whose video of the arrest went viral on social media, told ABC News the men were doing nothing more than sitting at a table when police officers entered the shop, put them in handcuffs and hauled them away. "I think I take it very personally as everyone in our company does and we're committed to making it right", Schultz said during an interview with CBS This Morning on Wednesday.
The manager who called the police is no longer working at the Starbucks store in Philadelphia.
The former Starbucks CEO admitted that it's possible that what unfolded in Philadelphia is not an "isolated" incident and said a complete review of their policies is in the works.
Starbucks CEO Kevin Johnson met with the two men on Monday and apologized for how they were treated, a company spokesperson said.
The training will be provided to almost 175,000 partners (employees) across the country and will become part of the onboarding process for new partners.
It is hoped that the training will prevent further incidents of racial discrimination in the company's stores. They were held for almost nine hours before being released, said Lauren Wimmer, an attorney who represented the men over the weekend. Nonetheless, the closing of the stores in afternoon willl affect the company's sales on May 29.
Starbucks declined to prosecute and the men were released.
Attorneys for the company said Johnson and the two men involved have "engaged in constructive discussions about the racial discrmination issue as well as what is happening in communities across the country".
The release also explained the curriculum for the training "will be developed with guidance from several national and local experts confronting racial bias", including the Equal Justice Initiative, the NAACP Legal Defense and Education Fund and the Anti-Defamation League.