A watch commander with the Malibu County Sheriff's office told Us Weekly that the Grammy-winning superstar contacted them and authorities went to the Nobu Hotel to check on the boy.
While Janet wasn't at the hotel at the time of the incident, she did show up when police arrived. Randy told the outlet the nanny "locked herself in a bathroom, so she could contact Janet".
Janet Jackson's estranged husband, Wissam Al Mana, is "upset" with how his custody battle is turning out. A spokesperson for Jackson could not be reached for comment at press time. Randy Jackson said that the nanny was concerned about Al Mana's threatening and aggressive behavior.
Four months after Eissa's birth, Janet and Qatari business magnate Wissam split after five years of marriage however it was thought the exes remain amicable for the sake of their son.
In November, a source told ET that Jackson was committed to co-parenting with the billionaire businessman, but had no plans to reconcile with her estranged husband.