However, the company has written to one of the accusing outlets CBC News, saying "that as the world's leading ticketing platform, representing thousands of teams, artists and venues, we believe it is our job to offer a marketplace that provides a safe and fair place for fans to shop, buy and sell tickets in both the primary and secondary markets".
On paper, Ticketmaster has long opposed ticket scalping.
Ticketmaster is owned by the world's largest concert promoter, Live Nation - which brought in $10.3 billion in revenue a year ago - and sells tickets to concerts, pro sports games, theater shows and other events.
"If you want to get a good show and the ticket limit is six or eight. you're not going to make a living on six or eight tickets", the presenter told the undercover reporters.
Toronto Star and CBC reporters went undercover at Ticketmaster's Las Vegas Ticket Summit in July. The large inventory of tickets purchased can then be sold on TradeDesk at higher prices, of which Ticketmaster gets a cut of each purchase.
At the event, Ticketmaster representatives told the reporters that the company's resale division doesn't concern itself with scalpers who use ticket-buying bots and fake identities to snatch up stubs to resell at inflated prices.
"We don't spend any time looking at your Ticketmaster.com account". It's a stunning piece of hypocrisy that flies straight in the face of what then-CEO Irving Azoff said to US legislators several years ago: "I believe that scalping and resales should be illegal".
But in the first part of the CBC/Toronto Star investigation, published Tuesday, the journalists asserted that resold tickets are "particularly lucrative" for Ticketmaster, because the company reportedly profits from two separate sets of charges collected from the same ticket.
"We're not trying to build a better mousetrap". "For example", they write, "if Ticketmaster collects $25.75 on a $209.50 ticket on the initial sale, when the owner posts it for resale for $400 on the site, the company stands to collect an additional $76 on the same ticket".
"What we discovered is they are selling something called 'Tradedesk, ' which is an online system", Seglins said.
Ticketmaster said it has already started an internal review.
In January, Live Nation settled a lawsuit centered on allegations by a live-music ticketing company that Ticketmaster had engaged in anti-competitive behavior and committed antitrust violations.
In a statement. Ticketmaster told CBS News, "It is categorically untrue that Ticketmaster has any program in place to enable re-sellers to acquire large volumes of tickets at the expense of consumers". "We don't monitor that at all". The general terms and conditions also say, "Use of automated means to purchase tickets is strictly prohibited". We do not condone the statements made by the employee as the conduct described clearly violates our terms of service.