Apple announces fix programs for iPhone X, MacBook Pro problems

A working iPhone X display                  Sarah Tew  CNET

A working iPhone X display Sarah Tew CNET

Apple has announced a fix program for affected devices with 128GB and 256GB of solid-state drives.

Apple on Friday quietly announced free service programs aimed at fixing endemic problems with two of its most high-profile and expensive devices, the iPhone X and the MacBook Pro. Specifically, impacted iPhone X units will either not respond to touch at all or will react even when not touched.

When the iPhone X was released past year, it ushered in a new look and feel for Apple's handsets.

There is also a separate replacement program for the iPhone X that involves non-responsive touch displays.

Apple has taken its time to respond the touchscreen issue on the iPhone X. As of now, it seems the issue is limited to last year's model and not the newer iPhone XS and XR. You can either make an appointment with a service provider or your local Apple Store, or you can contact Apple Support to find out about mailing in your phone for service.

Apple hadn't previously responded to reports of problems with iPhone X screens, but it had opened similar replacement programs in the past for older iPhone models with screen issues, including the iPhone 6. Yeah? Because you might be eligible for a free screen replacement from Apple.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund.

A working iPhone X display.

Any non-Touch Bar 13-inch MacBook Pro sold between June 2017 and June 2018 might have a problem with the hard drive. Of course, all repairs will be completed free of charge.

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